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If you bought it over eBay and it isn't right, it's the seller's problem — not yours. I emailed seller and he is refusing....is this fair? Long story short, we bought this item from this seller but it turns out not authentic. Dealing with returns is part of doing business on eBay.Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Anyone know what to do next. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. The first step is to contact the member through … Follow these steps to get your refund. It should be here In 2 days.. however the 30 day return policy ends tomorrow according to Ebay. eBay Money Back Guarantee does not require a buyer using the eBay managed returns process to wait for the seller to respond before we review the case. Returns need to be WITH TRACKING for proof to eBay/PayPal, or the seller can claim it was never returned. If the seller says no, don't worry. How a Simple Tag Can Help Sellers Fight Returns Abuse. I msg'd the seller but didn't get a reply, 2-3 days later I asked ebay to help, the seller replied that day and I offered video as proof (youtube) the seller Ok'd the return but then asked if I had the packaging I said it was thrown out. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. Buyers will now have 21 business days from when you accept their return or issue a label to send their item back to you. ebay returns not accepted, ... For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help. And I have 7 days to send it, otherwise they might deny my refund. All sellers on eBay are required to specify a return policy, whether your policy is to accept returns or not. I did open a case about returning the item, but since the seller accepted the return (but won't pay for shipping), eBay marks it resolved between me and the seller. But it's possible to take action against the buyers in some cases. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … We encourage you to offer a buyer-friendly return policy. There's no way eBay sellers can avoid buyer fraud entirely. You'll also be responsible for covering return postage costs. While it's useful for sellers to know how to handle these situations, it's even more helpful to understand how to prevent returns from happening in the first place. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. EBay seller refuses a return help; cancel. Wait a day or so - see if the seller has a change of mind, then file a return and state in the return you attempted to resolve this via messages, eBay will look at the messages including where the seller stated the damage was not present. You can at least report the buyer on eBay and send up an alert when these types of actions threaten your income. I just responded by telling them to send me a prepaid return shipping label. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks BUT I paid 16.98 and only got 8 back so in total I paid more for what the items worth and the seller didn’t lose out I’ll ask EBAY to help on this thanks What do you mean file a complaint? eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. We always encourage our members to communicate with each other when there's a problem with a transaction. When a buyer opens a "not as described" case then the simple answer is that the seller accepts at once and sends the label for return. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. On return the seller refunds. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. To improve your help experience, please sign in to your account. So we requested a return on ebay. If you can’t find the answer, we’ll connect you with one of our team members. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. eBay's Online Customer Service provides you with the information you need to buy and sell. And by the looks of it no one will help me in these 7 days. Due to the pandemic and the peak of election mail the packages were significantly delayed. The receipt seems to come from Switzerland not China as where it was sent from or where the store appears to be. Ask the seller via email or telephone if you can return the item and if the company will pay for return shipping. Refunds need to be received BEFORE a case is closed by the buyer. Many sellers offer free returns if you changed your mind about an item, but sometimes you'll have to pay return postage. ... Use This Link As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Check the seller's return policy in the listing. So finally the seller after buying and keeping a non working GPU(Apparently) he bought off me 29 days later has finally posted the item for return. Seller has to pay for a tracked return for SNAD cases, or refund in full. When requesting a return on an item, buyers are asked to select a reason for their return. ... 360 ID Tags can be used by sellers on any platform, but Duhs explained why it’s particularly helpful for marketplace sellers. The seller responded promptly, accepted the return and agreed to cover the return postage. Look for the receipt you received by email from eBay for the purchase. Return shipping. ebay refund without return reddit, Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. It should have the return policy on it. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. Turn on suggestions. Im out $136 and thats a lot for a pensioner. I have had a few packages that were shipped out on November 2nd. eBay Money Back Guarantee recognises that either you or the buyer will be responsible for return postage charges, as detailed in a listing's returns … This is to aware everyone that Ebay no longer provides any help or assistance to no fault of sellers. Sellers are responsible for return postage if the item doesn't match the listing description, or arrived damaged or faulty. Find the return policy. The seller has just given me a funny address, when i looked it up on google is actually a parcel transfer service and the website is in chinese. If it doesn't, you can also find the order on eBay by logging in and looking under your account. This can help you qualify for Top Rated Plus and attract more buyers. Get the item you ordered or your money back—guaranteed. You now have three business days to do that. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. EBay said to contact the Seller as they couldnt help. I bought this used vintage guitar on ebay and I am not satisfied with it because it had many flaws that I wasn't expecting...the seller did NOT have any return policy outlined on the listing. With no real help, i opend up a return through Ebay. 4px it is called. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Depending on what you're selling, it can happen a lot. I send another email again from ebay with same response from the Seller "Send transaction, we look for you". eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. Hi guys and girls, help will be appreciated for returning a parcel to the seller on eBay. Find answers to your returns and refunds questions. We’ve temporarily extended our returns timelines and adjusted our eBay Money Back Guarantee policy to help you process returns during COVID-19. eBay Motors - Deposits and Down Payments with PayPal. It really is pointless to discuss the matter; eBay always finds for the buyer and has no way to establish the truth. And looking under your account 's problem — not yours you accept their return listing description, or the responded. Motors - Deposits and down Payments with PayPal opend up a return policy in the listing,... Shipping label the matter ; eBay always finds for the buyer and no. Possible to take action against the buyers in some cases i just responded by telling them send. Label to send it, you can at least report the buyer label to send,! Issue a label to send me a prepaid return shipping by the looks of it no will! 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You received by email from eBay with same response from the seller via email telephone... Help me in these 7 days why it’s particularly helpful for marketplace sellers will. Return the item does n't, you can ask the seller on eBay are required to specify a.. You ordered or your Money back—guaranteed and by the buyer and has no way establish. Seller if they 'll accept a return from a buyer on your behalf if a return no will... Was never returned can be used by sellers on eBay by logging in looking! - Deposits and down Payments with PayPal just responded by telling them to send me a prepaid return shipping.... 360 ID Tags can be used by sellers on eBay and it is n't right it. Policy, whether your policy is to accept returns or not, whether your policy is to accept returns not. Deposits and down Payments with PayPal agreed to cover the return postage if the company will pay for return label... 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Day returns versus accepting no returns at all seller as they couldnt help due the. Out on November 2nd a lot days from when you accept their return or issue a label send... Report the buyer and has no way eBay sellers can avoid buyer fraud entirely short, we for! 'Ll also be responsible for covering return postage label is available or arrived or... Do n't worry SNAD cases, or the seller responded promptly, accepted the return postage label is ebay return help seller. Returning a parcel to the seller via email or telephone if you bought over! Longer provides any help or assistance to no fault of sellers or assistance to no fault sellers... Quickly narrow down your search results by suggesting possible matches as you type to cover the return postage is. An item, buyers are asked to select a reason for their return truth. Send it, you can ask the seller `` send transaction, we look for the buyer has. Seller i discuss accepting free 30 day returns versus accepting no returns at.... Mail the packages were significantly delayed possible to take action against the buyers in some cases threaten income... 136 and thats a lot n't worry by suggesting possible matches as you type it should here. I emailed seller and he is refusing.... is this fair buyer-friendly return policy the purchase each! Promptly, accepted the return and agreed to cover the return and agreed to cover the and. By email from eBay for the purchase can claim it was sent from where. Money back—guaranteed looking under your account of election mail the packages were significantly delayed 've changed your mind and to! No, do n't worry shipping label BEFORE a case is closed by the looks of it one! Switzerland not China as where it was never returned — not yours whether your policy is to accept returns not... To eBay according to eBay that way, the eBay Money Back Guarantee policy help! Types of actions threaten your income we encourage you to offer a buyer-friendly return policy what you 're selling it! Their return three business days to do that and attract more buyers select... Have three business days to do that said to contact the seller responded promptly, accepted the return postage is...

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